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Terms & Conditions

GENERAL CONSIDERATIONS AND SCOPE

On lookupdiary.com customers will be offered goods. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via lookupdiary.com as well as all general business relationships between Look up Diary and its customers. Look up Diary does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.

USE OF lookupdiary.com

As part of the registration as a customer of Look up Diary you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on lookupdiary.com, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties. Look up Diary reserves the right to refuse registration without giving reasons.

You indemnify Look up Diary completely of any claim by third parties on first demand. By transmitting the contents to Look up Diary, you grant Look up Diary all exclusive rights of use over time, space and content without restriction, including transfer to a third party, which Look up Diary requires for publication and dissemination, even in part, to lookupdiary.com. Look up Diary is entitled to store or release content, and reserves the right of cancellation, reduction, modification or correction of such content.

You may not use lookupdiary.com outside the intended frame to disrupt or manipulate particular technical processes. Interventions with the intention to seek unjustified advantage to the detriment of Look up Diary or other members will result in the immediate loss of the right to purchase on Look up Diary and the revocation of the customer account as a consequence.

PRICES AND SHIPPING FEES

For orders on lookupdiary.com the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes and the final price (inclusive of taxes) are shown in the shopping cart page.

For returns of products, contact the Look up Diary customer support via care@lookupdiary.com. 

PAYMENTS

Look up Diary provides the payment methods credit card, debit card, paypal and netbanking payment in advance and Cash on Delivery. Look up Diary reserves the right to exclude any payment methods for individual goods and to refer to the other payment methods.

Look up Diary accepts various credit cards, e.g., Visa, American Express, Mastercard. Look up Diary will charge the invoice to your credit card immediately after receipt and dispatch of the order.

DELIVERY

Delivery will only be provided to the shipping address provided by you. Look up Diary ships according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.

Look up Diary does not assume any sourcing risk especially with reference to a purchase by description. FnHmania is only obliged to ship from existing stock or from stock ordered from suppliers.

In some cases, Look up Diary will ship from its own production. In cases of force majeure, shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy or resource scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Look up Diary cannot be held responsible. Starting and ending point of such shipping impediments will be communicated immediately by Look up Diary.

Look up Diary reserves the right to cancel the contract should delivery fail three times through fault of customer. Payments already made will be refunded or store credit will be given depending on the scenario.

Look up Diary asks you to immediately inform the deliverer and Look up Diary as soon as possible about obvious transport damage. Doing so has no influence on your warranty rights, but will help Look up Diary to make its own claims against the supplier.

All delivery times mentioned are applicable after confirmation of order from us. For Cash on Delivery orders, this is after we have called and confirmed the order from your end. 

All order confirmations must be completed within 72 hours. After this time period if order is not confirmed by customer, it is up to the discretion of FnHmania to cancel the order.

LIABILITIES

Look up Diary is liable only for intent and gross negligence, unless there are fraudulently concealed damages, damages for loss of life, limb or health or damage arising from any infringement of essential contractual obligations. The same applies to violations by Look up Diary's agents.

SERVICE AND COMPLAINTS

The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: care@lookupdiary.com

DATA SECURITY

As part of your registration as a customer on com you will be asked to provide personal data. This is data which is required by Look up Diary to process the contracts concluded on lookupdiary.com. All personal data is confidential and will be treated by Look up Diary in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions Look up Diary uses the latest encryption techniques through our payment gateways.

IMAGE RIGHTS

All rights to use imagery on com lie with Look up Diary or our partners. The use of the material - in whatever form - is prohibited unless explicit permission from Look up Diary has been granted.