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Return Policy

RETURNS

How do I return/exchange an item?

Products can be returned/exchanged within 7 days from the date of purchase.

Please mail us at care@lookupdiary.com or click here to initiate a return/exchange. Logistic charges may be claimed/ recovered from customer in case of replacement or refund.

We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back.

Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery or have been worn or washed shall not be eligible for return. 

REFUND

How will I receive my refund?

Refunds will be processed and credited in your bank account within 5-7 working days from the date of courier being received in our warehouse. 

CANCELLATION

How do I cancel an order?

Please mail us at care@lookupdiary.com to cancel an order.


Refund applicable only in the case of wrong and damaged product.